Delivery
Transport of your package
Packages are generally shipped on Mondays, Wednesdays, and Fridays (except holidays) after receipt of your payment.
Please ensure your delivery address is accurate and complete, as in case of non-delivery due to an incorrect address, additional shipping fees may be charged.
The standard shipping method is tracked Colissimo, delivered without signature, or Relais Colis, which is slower but less expensive. We will provide you with a tracking number to follow your shipment online.
Shipping costs within mainland France by Colissimo include a fixed contribution to postal fees regardless of order volume. Other carriers like Relais Colis may also be offered in France.
For international deliveries, shipping fees are calculated based on weight, destination, and selected carrier. Packaging and handling fees are not charged.
Shipping fees apply to each delivery address. In case of multiple deliveries to different locations, shipping costs will be charged for each destination. Therefore, we recommend grouping your purchases into a single order delivered to one address, especially for bulk orders.
Special care is taken in packaging your parcel to ensure optimal protection during transport. However, your package is shipped at your own risk. Please check the parcel's condition upon receipt and report any damage directly to the carrier within 3 days.
Return Policy
In accordance with current legislation, you have fourteen (14) days from receipt of your order to exercise your right of withdrawal without providing reasons or incurring penalties, provided the products are returned in their original packaging, unopened and unused.
For hygiene and safety reasons related to the specific use of moxibustion products, any opened, used, or damaged packaging products cannot be accepted for return or refund.
Return shipping costs are the responsibility of the Customer, except in cases of our error or defective products.
Before any return, please contact our customer service at infos@vertnature.fr to obtain authorization and return instructions.